IHR enlists a participatory and collaborative approach to fashioning out the desired business solutions you require. This is done to position your business strategically to gain competitive advantage. Our approach is hinged on the premise that for a successful implementation of the recommended solutions, your business must have the aspiration and the capacity to assume ownership of the recommended solutions. Our service offerings include:
Recruitment
Organisational Design & Development
We assist clients in aligning their organisational structures with their overall business strategy. This is aimed at helping to ensure that your business is strategically positioned to provide the most efficient services to your customers by filling vacancies with the right skills, competencies and experiences. Our services in this area are organisation design, development of job descriptions, defining roles and reporting lines competency definition, development of competency frameworks and career paths, staff assessment, placement and recruitment, job evaluation and workload analysis. We also carry out organisational reviews and advise clients on organisational and operational structures, suitability of staff for specified functions and appropriate levels of staffing.
Change Management Support Services
We assist with the transition of an organisation and its people from the current to desired future position, and in so doing support the realisation of business benefits. This involves advising on leadership and management of individuals, teams, and organisations to successfully adopt the changes needed to achieve required or anticipated business results.
Design & Implementation of Employee Performance Management Systems
The objective of a Performance Management System is to maximise employees’ performance and potential with a view to attaining organisational goals and enhancing overall effectiveness and productivity. We identify the leading practices followed in Performance Management across various sectors/industry and in combination with best practice, develop an effective Employee Performance Management System (EPMS) best suited for your organisation.
Reward Management
Learning & Development
To create the flexible organisation of tomorrow, individual employees must be helped to take on greater responsibilities for their development and growth. What strategies do you have to make this happen in your organisation? The key to achieving corporate goals in any organisation is maintaining a balanced management approach between its human resource and other resource components. Our training programs are aimed at assisting clients develop requisite skills among their staff in order to achieve maximum output. Our courses are very interactive in nature and are designed to give participants an opportunity to reactivate and reshape their knowledge and skills while adding on new ones.
We design and deliver bespoke learning and development programs suited to the clients’ specific need.
Development of Policies & Procedures Manual
§ Development and preparation of Policies & Procedures Manuals
§ HR Policies & Procedures Manual
§ Accounting Policies & Procedures Manual
§ Customer Service Policies & Procedures Manual.
§ Staff Hand Book
§ Employment Contracts (terms and conditions of service guided by the labour laws of Ghana).
Job Evaluation
We assist in establishing equitable pay structures and systems in our clients’ organisations through a systematic and objective evaluation of jobs. This activity ultimately results in the development of grade structures which truly reflects the worth and rank of jobs within an organisation. This service area covers:
§ Design and development of tailored job evaluation systems and framework including the modalities for selecting members of the evaluation committee and the grading appeal process
§ Design new grade structures based on job evaluation results.
Skills Audit (Competency Assessment)
A skills/staff audit provides an organisation with an awareness of its staff strengths and weaknesses in relation to the key competencies required to achieve its strategic objectives. We assist clients undertake staff/skills audit to create a baseline for staff skills and competencies as the demands of various roles evolve in consistency with the changes in the scope of work; changes which must be captured in comprehensive job descriptions and provide information necessary to facilitate targeted staff training and development as well as succession planning.
Business Strategy Development - Building & Implementing a Balanced Scorecard
We work with certified Balanced Scorecard practitioners to implement the Balanced Scorecard Institute’s award-winning framework, Nine Steps to SuccessTM. This is a disciplined, practical approach to developing a strategic planning and management system based on the balanced scorecard.
Training is an integral part of the framework, as is coaching, change management, and problem solving. Emphasis is placed on “teaching our clients to fish, not handing them fish”, so the scorecard system can be sustained. A key benefit of using this framework is that it gives organisations a way to ‘connect the dots’ between the various components of strategic planning and management, meaning that there will be a visible connection between the projects and programs that people are working on, the measurements being used to track success, the strategic objectives the organisation is trying to accomplish and the mission, vision and strategy of the organisation. This feeds into the performance management system that is subsequently used to direct performance towards the attainment of the agreed vision of the organisation.